Hampton Inn Or Fedex Fail?

Jul 27, 2010

Ahh the blankie, we all had one at one time and what it’s like when they are not close at hand.
You can see Dani here with her beloved “Taggie” last fall.  (And Nick with the Boy version)

Last week (as in a week ago today) Taggie was left behind by accident at the Hampton Inn Lakewood in Denver.  The missing taggie was realized just a couple hours after checkout and my wife frantically called to see if it was there.   Nobody knew at the hotel and asked her to call back the next day, Wednesday.    Dani obviously was not really liking this and from what I hear the nightmare ride home was not fun.   Then again she was not happy when she got here either.   Now I realize this is our fault.

Ok so Wednesday my wife calls first thing and they did find Taggie, they would return it if we paid the shipping.   Ok I get it, kinda lame and petty being a “Upper Tier” hotel and a Hilton brand but fine.  I’m sure people leave important stuff in their rooms and want it back all the time, sure they have a procedure for this.    The item is obviously important, and as a father I know to me I am more worried about where that taggie is than trying to find my wedding ring.

So each day Dani is waiting for the Fedex truck to arrive, Thursday, Friday, Saturday (fedex home delivers Saturdays), Monday (even if Fedex home does not deliver Mondays) and now today.   No Taggie.

I don’t get it, Fedex transit time is 2 days from Denver to Omaha for GROUND.   Where is the Taggie?

I’m sorry but I am betting against the Hampton at this point.

Personally if it was me and I worked at that hotel that blanket would have been in a overnight box and back in the hands of that little girl the next day.    I would not have used the excuse “Housekeeping has gone home for the day” in a brand such as Hilton you expect more.

Less than 1 pound overnight could have had that thing here on Wednesday.

Hampton Inn… you fail.

TAGGIEGATE UPDATE:  Well it did not show up again today so we called around 5:15pm.  The clerk was not sure if it had been sent TODAY but it had not been sent YESTERDAY!  Chris became agitated and demanded a call from someone to the whereabouts of Taggie.    We received a message on the home phone a little later, Taggie is on Overnight Fedex with tracking #, tracking # issued about 15min after Chris talked to them and picked up about 20 later.